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How To Choose The Right Marketing Agency For Your Small Business

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Emma

Nov 23, 2023

8 min read

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Introduction

Many small businesses handle their marketing independently, saving the cost of hiring an external team. It is not a problem given there are a variety of SaaS tools to help create and execute marketing strategies.

However, modern marketing is not just about posting monthly blog posts or running the occasional paid ads. It is a complex, multifaceted affair that covers SEO, social media, email, PPC ads, content creation, and much more.

And in most cases, small businesses simply do not have the bandwidth or the expertise to tackle all of that on their own as they scale. That is where marketing agencies come in to do the heavy lifting, driving campaigns that exceed expectations and boosting conversions.

The right marketing agency gives you a recurring return on your investment. Let’s

With the right marketing agency, your investment returns to you many times over. Let’s walk you through the most important questions you need to set in place and ask the agencies when evaluating them.

Table of content

Knowing your exact goals is key to making the most out of your partnership with an inbound marketing agency. It sets expectations upfront and helps you decide whether you are the right fit for each other.

For instance:

  • Are you looking to increase traffic by a certain percentage?

  • Do you want to boost your lead pipeline?

  • Do you want to expand your reach on a specific social media platform?

You want your goals to be as concrete as possible, so we recommend the [SMART goal framework](https://www.atlassian.com/blog/productivity/how-to-write-smart-goals#:~:text=What are SMART goals%3F,within a certain time frame.), which enables you to create goals that are Specific, Measurable, Actionable, Relevant, and Time-bound.

A SMART goal example would be:

“To increase the monthly online sales of our eco-friendly stationery items by 30% within the next quarter.”

This goal targets online sales of your product. It is quantifiable by the percentage increase in sales and aligns with the broader aim of growing the business. Plus, it has a clear deadline of one quarter.

Knowing your exact goals is key to making the most out of your partnership with an inbound marketing agency. It sets expectations upfront and helps you decide whether you are the right fit for each other.

For instance:

  • Are you looking to increase traffic by a certain percentage?

  • Do you want to boost your lead pipeline?

  • Do you want to expand your reach on a specific social media platform?

You want your goals to be as concrete as possible, so we recommend the [SMART goal framework](https://www.atlassian.com/blog/productivity/how-to-write-smart-goals#:~:text=What are SMART goals%3F,within a certain time frame.), which enables you to create goals that are Specific, Measurable, Actionable, Relevant, and Time-bound.

A SMART goal example would be:

“To increase the monthly online sales of our eco-friendly stationery items by 30% within the next quarter.”

This goal targets online sales of your product. It is quantifiable by the percentage increase in sales and aligns with the broader aim of growing the business. Plus, it has a clear deadline of one quarter.

Knowing your exact goals is key to making the most out of your partnership with an inbound marketing agency. It sets expectations upfront and helps you decide whether you are the right fit for each other.

For instance:

  • Are you looking to increase traffic by a certain percentage?

  • Do you want to boost your lead pipeline?

  • Do you want to expand your reach on a specific social media platform?

You want your goals to be as concrete as possible, so we recommend the [SMART goal framework](https://www.atlassian.com/blog/productivity/how-to-write-smart-goals#:~:text=What are SMART goals%3F,within a certain time frame.), which enables you to create goals that are Specific, Measurable, Actionable, Relevant, and Time-bound.

A SMART goal example would be:

“To increase the monthly online sales of our eco-friendly stationery items by 30% within the next quarter.”

This goal targets online sales of your product. It is quantifiable by the percentage increase in sales and aligns with the broader aim of growing the business. Plus, it has a clear deadline of one quarter.

If you have zeroed in on a few agencies, request a formal proposal (RFP) from them. This is a document you send over stating your marketing goals and the specific problem you are trying to solve.

Typically, you would be asking for the following things from the creative marketing agency:

  • The plan it intends to follow

  • What are the terms of their contract

  • The timelines and milestones involved

  • What it will charge and what the fee structure is like

  • The solutions it proposes to your marketing challenge

If you have zeroed in on a few agencies, request a formal proposal (RFP) from them. This is a document you send over stating your marketing goals and the specific problem you are trying to solve.

Typically, you would be asking for the following things from the creative marketing agency:

  • The plan it intends to follow

  • What are the terms of their contract

  • The timelines and milestones involved

  • What it will charge and what the fee structure is like

  • The solutions it proposes to your marketing challenge

If you have zeroed in on a few agencies, request a formal proposal (RFP) from them. This is a document you send over stating your marketing goals and the specific problem you are trying to solve.

Typically, you would be asking for the following things from the creative marketing agency:

  • The plan it intends to follow

  • What are the terms of their contract

  • The timelines and milestones involved

  • What it will charge and what the fee structure is like

  • The solutions it proposes to your marketing challenge

A marketing agency’s portfolio is the best way to understand its expertise and approach to work. Going through that will give you an idea of what sectors and types of businesses it has worked for, how large or how small its projects typically are, the services it essentially excels in, and the average amount of time it takes to complete a task.

You should also take this opportunity to see who its clients are and what its testimonials read like. For example, if you are selling a range of eCommerce products, collaborating with an agency that has experience in PPC, social media ads, and Amazon marketing, understands the nuances of eCommerce, and has catered to B2C clients would be helpful.

That way, you will not have to spend hours explaining to them about your target audience, how you help them, and the industry in question. The agency is already equipped with the proper knowledge to get started on your goals quickly.

A marketing agency’s portfolio is the best way to understand its expertise and approach to work. Going through that will give you an idea of what sectors and types of businesses it has worked for, how large or how small its projects typically are, the services it essentially excels in, and the average amount of time it takes to complete a task.

You should also take this opportunity to see who its clients are and what its testimonials read like. For example, if you are selling a range of eCommerce products, collaborating with an agency that has experience in PPC, social media ads, and Amazon marketing, understands the nuances of eCommerce, and has catered to B2C clients would be helpful.

That way, you will not have to spend hours explaining to them about your target audience, how you help them, and the industry in question. The agency is already equipped with the proper knowledge to get started on your goals quickly.

A marketing agency’s portfolio is the best way to understand its expertise and approach to work. Going through that will give you an idea of what sectors and types of businesses it has worked for, how large or how small its projects typically are, the services it essentially excels in, and the average amount of time it takes to complete a task.

You should also take this opportunity to see who its clients are and what its testimonials read like. For example, if you are selling a range of eCommerce products, collaborating with an agency that has experience in PPC, social media ads, and Amazon marketing, understands the nuances of eCommerce, and has catered to B2C clients would be helpful.

That way, you will not have to spend hours explaining to them about your target audience, how you help them, and the industry in question. The agency is already equipped with the proper knowledge to get started on your goals quickly.

Considering an inbound marketing agency with a proven track record is important because it showcases its ability to deliver fantastic results for its clients.

For the same, you must check the specific metrics the agency considers for tracking progress. This could include website traffic, lead generation, conversion rates, keyword ranking, sales revenue, and customer engagement.

For instance, if an agency can show that it understands the US accounting sector and has helped mid-sized CPA firms grow through targeted SEO campaigns, you will be more than convinced to hand over the marketing reins of your accounting business to it.

It is all about reassurance, and you can gain insights into the agency’s past campaigns by checking out case studies on its website.

Considering an inbound marketing agency with a proven track record is important because it showcases its ability to deliver fantastic results for its clients.

For the same, you must check the specific metrics the agency considers for tracking progress. This could include website traffic, lead generation, conversion rates, keyword ranking, sales revenue, and customer engagement.

For instance, if an agency can show that it understands the US accounting sector and has helped mid-sized CPA firms grow through targeted SEO campaigns, you will be more than convinced to hand over the marketing reins of your accounting business to it.

It is all about reassurance, and you can gain insights into the agency’s past campaigns by checking out case studies on its website.

Considering an inbound marketing agency with a proven track record is important because it showcases its ability to deliver fantastic results for its clients.

For the same, you must check the specific metrics the agency considers for tracking progress. This could include website traffic, lead generation, conversion rates, keyword ranking, sales revenue, and customer engagement.

For instance, if an agency can show that it understands the US accounting sector and has helped mid-sized CPA firms grow through targeted SEO campaigns, you will be more than convinced to hand over the marketing reins of your accounting business to it.

It is all about reassurance, and you can gain insights into the agency’s past campaigns by checking out case studies on its website.

Many marketing agencies ask for a six-month to a year commitment when you start. This is normal, as seeing results from a marketing campaign usually takes a while.

Make a choice based on how much flexibility you are looking for (i.e., whether you would like the option to swap agencies after just 3-4 months).

Work on smaller projects before committing to a long-term engagement with the agency. For example, it could be a 3 month website/landing page redesign project to give you an understanding of how the agency functions.

Hiring an agency is a huge responsibility as it’s a long-term commitment both in terms of investment of time, effort, and money.

If you have never worked with an agency before, it might be worth hiring a freelancer or a full-time marketer. But how effective is that? Here is what you must remember:

Table

Our recommendation: Do you have anyone in your organization to coordinate with the marketing agency or freelancer? There’s a learning curve for the marketing agency/freelancer and needs active participation from your end. Start by hiring a generalist marketer who can manage the external vendor on your goals, requirements, and brand positioning.

During selection, assess whether the agency has the necessary tools to meet your marketing objectives. Ideally, it should have set processes using the best tech stack to keep up with industry trends and effectively manage varied marketing initiatives. Here are the specific functions that an agency’s tech stack should cover:

What tools does the agency use to communicate internally and with its clients? Does it use Skype, Slack, or Marketing Teams? Does the agency check in with clients weekly, monthly, or quarterly? How does it share progress reports?

Metrics Watch and Agency Analytics are popular tools for client reporting. Transparency is key.

Since client websites are one of the important things that a marketing agency works on, it must have a solution that facilitates collaboration, allowing clients to review and provide feedback.

Superflow, for example, enables users to leave comments in the form of text, audio, or video recordings directly on staging or production websites.

Auto-categorize comments, assign priorities, respond to each comment, and manage all comments across all websites in one place.

In addition, Superflow for live design reviews through live huddles or “flock mode,” ensures real-time feedback and faster decision-making.

Superflow works on all devices and browsers and integrates with project management tools like Asana, Monday.com, and Clickup.

Its ChatGPT integration, which helps generate compelling headlines and product descriptions, is a feature not provided by any of the Superflow alternatives in the market.

Superflow makes website collaboration seamless and efficient for the agency and its clients.

HubSpot is popularly used to automate social media posting, newsletter marketing, and ad campaigns.

The agency should be familiar with popular tools like Ahrefs, SEMrush, or UberSuggest.

WebFX, one of the best small business marketing agencies offers the full suite of marketing services, from SEO to social media, and they have generated over 7.8 million leads and $3 billion in revenue for their clients.

Notable clients: Ferdon (a Barclay brand), ABWE International, PBZ Manufacturing.

Why we like them: They offer web design services too, which can be a boon for small businesses looking to build a brand and optimize organic traffic.

The Atlanta-based creative performance marketing agency focuses on full-service social media marketing to take your online brand to the next level. Since 2011, Lyfe Marketing has helmed over 2,000 successful social media campaigns across the States.

Notable clients: Westmar Lofts, Cardinal Group Management

Why we like them: They create custom ground-up strategies for small businesses new to social media, as well as businesses that have been doing it for a while but are not seeing the numbers they want.

This is one of the best small business marketing agencies for lead generation. Cleverly does all the heavy lifting regarding reaching your dream prospects on LinkedIn, and they’ve generated $37.6 million in client revenue.

Notable clients: Bambee and LeaseLock

Why we like them: They specialize in lead generation.

Favoured is especially ideal for small businesses looking to capitalize on the power of social media and partner with micro-influencers.

Notable clients: Elvie and Jafa

Why we like them: They focus on the entire customer journey, from content ideation to creating authentic brand advocates.

As a digital marketing agency for small businesses, Sixth City Marketing specializes in boosting traffic and sales using SEO, PPC, web design, social media ads, and CRO. It caters to industries such as manufacturing, eCommerce, construction, and dental practices.

Notable clients: Kent State University and TYKMA Electrox

Why we like them: They craft an online marketing strategy customized for your challenges, goals, and target audience.

A small business marketing agency can be an indispensable partner in your growth journey, whether you’re just starting or scaling up efforts. Delving into the fine print about its marketing tech is also vital before inking a deal. And when it comes to website management, Superflow is a must-have.

When it comes to the tech stack, Superflow simplifies collaboration and enables quick stakeholder feedback during website design and development, a key service that most agencies offer.

[Start your free trial](https://app.usesuperflow.com/?_gl=1*vodh71*_gcl_au*MTM1MzkzOTgyLjE3MDAxMjg4MzE.) today to see how it can be a powerful tool for efficient project workflows.

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Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions

(FAQs)

(FAQs)

(FAQs)

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Is it worth hiring a marketing agency for my small business?

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Is it worth hiring a marketing agency for my small business?

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Is it worth hiring a marketing agency for my small business?

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What reputable review platforms can I find feedback on marketing agencies I have shortlisted?

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What reputable review platforms can I find feedback on marketing agencies I have shortlisted?

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What reputable review platforms can I find feedback on marketing agencies I have shortlisted?

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What makes communication critical when selecting a marketing agency?

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What makes communication critical when selecting a marketing agency?

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What makes communication critical when selecting a marketing agency?

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What is the best pricing model to work with an agency?

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What is the best pricing model to work with an agency?

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What is the best pricing model to work with an agency?

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Is design ownership important to discuss with the agency?

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Is design ownership important to discuss with the agency?

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Is design ownership important to discuss with the agency?

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